In buses and the subway, consumers have the right to be transported and receive proper treatment. The latter means the vehicles must be in good condition and the route traveled on is the established one. Travelers can carry hand luggage as long as it does not bother other riders, and they can request information on the character of the service, and ask for and receive complaint forms. Passengers with handicaps or limited mobility has reserved seats, and on buses they can get off through the front door as long as they warn the driver. Blind people can travel with guide dogs. Other animals are banned, except those which are kept in proper cages and do not bother other travelers with noise or odor.

As for obligations, bus riders must comply fully with the urban transport regulations, following instructions from staff - generally the driver - and carry their valid ticket with them during the trip. There are other obligations seen as stemming from common sense, such as giving the driver enough warning when requesting the bus stop, getting off when the bus has come to a complete halt and doing so through the proper door, waiting turns to get on the bus and not doing so if the driver says the bus is full. Passengers must not eat on the bus, smoke, take drugs or drink alcoholic beverages. Distributing propaganda and panhandling is also barred on public transport.�

In the subway, taking as an example the rules of the metro in Madrid -similar to those of other cities such as Barcelona, Valencia or Bilbao- travelers can choose from different fare plans and travel with luggage so long as it does not bother others. If the service is suspended, travelers can ask for all of their fare money back. If there is an accident, consumers are entitled to seek damages as set out by the insurance policy. Travelers not satisfied with the service can file a complaint at stations set out for this, and must receive an answer back in no more than a month.

In the chapter of obligations, people waiting to get on the train must let other gets off first, not carry luggage or other objects that distrurb other users, no go into the driver's booth or use the emergency alarm unnecessarily. Smoking is also forbidden in the subway trains and other facilities, travel with animals - except in the case of seeing-eye dogs - beg or carry out unauthorized commercial activities. Taking bicycles onto the train is limited to certain days and hours. Check the schedule to find out what they are.

Getting your fare returned
In the case of the Madrid subway (this applies to others as well) travelers can get their money back in the following circumstances: if the service is suspended; when the lapse of time between trains is more than 15 minutes and this is scheduled to be no more than eight; when it is scheduled to be more than eight and it turns out to be more than double this. To assert this right to getting their fare money back, the traveler must get off the train and present a valid ticket.